Short: Uptime

By: Ralph Nikischer

A measure of how often a service is available. This metric is often used in the tech world to measure the reliability of cloud based services. A good score is above 99.5%, meaning the service was available 99.5% of the time.

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Local government should adopt this metric

Why?

Consider the experience I had with my city in 2023
✔ 100% uptime on water
✔ 100% uptime on sewer
✔ 100% uptime on police services
✔ 100% uptime on fire/EMS
✔ 99.9% uptime on street lights

We know the public often takes for granted the services local government provides. Uptime measures can help us communicate the value that the public is receiving.